Privacy policy

1. Information We Collect

We collect the following types of personal information:

  • Contact details (name, email, phone number, billing & shipping address)
  • Payment information (processed securely via third-party providers)
  • Order details (products purchased, returns, exchanges)
  • Account information (login details, preferences)
  • Device & usage data (IP address, browser, interaction with website)
  • Communication data (customer support messages)

2. How We Collect Information

We collect information when you:

  • Place an order or create an account
  • Browse or interact with our website
  • Contact our support team
  • Use cookies and tracking tools
  • Receive services from our partners (Shopify, payment gateways, shipping providers)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and preferences
  • Provide customer support
  • Improve website experience and product recommendations
  • Send order updates and important notifications
  • Prevent fraud and ensure secure transactions
  • Run marketing and promotional campaigns (if you opt in)

4. Sharing of Information

We only share your data when necessary with:

  • Shopify (store platform and hosting)
  • Payment processors (for secure transactions)
  • Shipping & logistics partners
  • Marketing and analytics tools
  • Legal authorities, if required by law

We do not sell your personal information.

5. Cookies & Tracking

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze visitor behavior
  • Show relevant ads and products

You can disable cookies in your browser settings anytime.

6. Data Security

We take strong security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security during transmission or storage.

7. Your Rights

Depending on your location, you may:

  • Request access to your personal data
  • Ask for corrections or deletion
  • Opt out of marketing emails
  • Request a copy of your data

You can contact us anytime to exercise these rights.

8. Data Retention

We keep your information only as long as needed for:

  • Order fulfillment
  • Legal and accounting requirements
  • Customer support and dispute resolution

9. Third-Party Services

Our website may include third-party services and links. Each third party has its own privacy policy, and we are not responsible for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

📧 elvizen.info@gmail.com
📍 Bahria Town, Lahore, Pakistan