Shipping policy
Shipping Policy
Thank you for shopping with Elvizen. We are committed to delivering your order safely and as quickly as possible.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Shipping Time
Estimated delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or peak shipping seasons.
Shipping Charges
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. You can use this information to monitor your shipment's progress.
Delays
While we strive to meet the estimated delivery times, unexpected delays may occur. Elvizen is not responsible for shipping delays caused by courier services, customs clearance, natural events, or circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Elvizen is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at contact@elvizen.com. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: contact@elvizen.com