Elvizen Clear Skin Duo

A daily skincare duo made to cleanse, refresh, and support clearer-looking skin.

Shipping Policy

Thank you for shopping with Elvizen. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times may vary depending on your location:

• Domestic Orders: 3–7 business days
• International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or peak shipping seasons.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. You can use this information to monitor your shipment's progress.

Delays

While we strive to meet the estimated delivery times, unexpected delays may occur. Elvizen is not responsible for shipping delays caused by courier services, customs clearance, natural events, or circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Elvizen is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at contact@elvizen.com. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: contact@elvizen.com

✔ Salicylic Acid 2% – Helps clear pores and reduce acne-prone buildup
✔ Tea Tree Extract 2% – Helps refresh and calm breakout-prone skin
✔ Vitamin C – Supports brighter-looking skin and improves the look of marks
✔ Vitamin E – Helps nourish skin and maintain a soft, comfortable feel
✔ Lightweight Serum Base – Absorbs easily without a greasy or heavy finish

• Apply a small amount onto a clean, dry face
• Use mainly on acne-prone or oily areas
• Gently massage until fully absorbed
• Start 2–3 times per week, then increase gradually if skin feels comfortable
• Follow with moisturiser
• Use sunscreen during the day

This product is for external use only. Avoid direct contact with eyes and do not apply to irritated or broken skin. Some users may experience mild dryness or sensitivity during initial use. Results may vary depending on individual skin type, condition, and consistency of use. This product is not intended to diagnose, treat, cure, or prevent any medical condition. Keep out of reach of children.